Medical office assistant

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support. Support House is directed by our core values. They guide our agency?s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together. Support House offers supportive housing options, primary care, community outreach, peer support and building system capacity. *Diversity, Equity, and Inclusion * Support House is committed to leveraging diverse backgrounds, experiences, and perspectives of our employees in order to provide services to an equally diverse community and encourages applications from all qualified candidates. *The main purpose of this position* The Medical Office Assistant (MOA) plays a critical role in supporting the day-to-day operations of the Interdisciplinary Primary Care Team at Support House?s clinic at 760 Brant Street in Burlington. This role supports client access, primary care attachment, and continuity of care through effective coordination of referrals, scheduling, Electronic Medical Record (EMR) documentation, and communication across interdisciplinary providers and community partners. The MOA focuses on administrative coordination and clinic flow to support efficient service delivery. The MOA works as part of a collaborative, client-directed team delivering trauma-informed, harm reduction?based care to individuals experiencing barriers to accessing primary care, including those affected by housing instability, mental health, and substance use. *Responsibilities* _Internal Role_ * Manage intake, appointment bookings, screening, and uploading of referrals into the EMR system (e.g., PS Suite), supporting client attachment processes. * Create, maintain, and update accurate client charts in alignment with clinical and organizational standards. * Support interdisciplinary team workflows, including coordination of provider schedules and clinic flow. * Maintain electronic and physical filing systems and ensure proper organization of all clinical and administrative documentation. * Monitor and manage clinic communications, including general email inboxes and reception phone lines. * Coordinate onboarding and administrative support for new staff in collaboration with the Manager. * Track and manage inventory of clinical and office supplies. * Prepare documentation and materials for team meetings, including agendas and meeting minutes where appropriate. * Maintain strict confidentiality in accordance with PHIPA and organizational policies. * Collaborate with the System Navigator to support seamless coordination of client appointments, referrals, and follow-up activities. _External Role_ * Coordinate and schedule client appointments with primary care providers, specialists, diagnostic services, and community partners. * Confirm appointments, provide reminders, and support follow-up to enhance client engagement and attendance. * Facilitate communication between the IPCT and external service providers, including hospitals, labs, and social service agencies. * Support the coordination of referrals, appointments, and care pathways to ensure timely access to care. _Clinical and Program Support_ * Support care coordination processes, including preparing documentation for interdisciplinary meetings and case reviews. * Ensure accurate, timely, and secure handling of client health information. * Assist in tracking service utilization, client outcomes, and program data to support reporting and quality improvement initiatives. * Contribute to a seamless, client-centered clinic experience. * Work collaboratively with interdisciplinary team members to support integrated care delivery. _Professional Dev