Medical office assistant

At Support House, we open doors, minds, and possibilities. We build opportunities, we inspire change, and we transform health care. We believe everyone deserves support. Support House is directed by our core values. They guide our agency?s decisions and actions, unite our staff, define our brand, and inspire our culture. We connect by building meaningful relationships. We put people first by supporting them to direct their own path. We focus on holistic wellness. We foster engagement through designing housing, supports and the system together. Support House offers supportive housing options, primary care, community outreach, peer support and building system capacity. *Diversity, Equity, and Inclusion * Support House is committed to leveraging diverse backgrounds, experiences, and perspectives of our employees in order to provide services to an equally diverse community and encourages applications from all qualified candidates. *The main purpose of this position* The Medical Office Assistant (MOA), Mobile Health Team plays a critical role in supporting the day-to-day operations of Support House's Mobile Health Team. Working as part of an interdisciplinary team, the MOA provides administrative, scheduling, documentation, referral, and logistical support to ensure the efficient delivery of mobile primary care services in community settings across Halton Region. This position supports physicians, nurse practitioners, nurses, and other team members by coordinating appointments, maintaining electronic medical records, facilitating communication with community partners, and assisting with outreach clinic operations. The MOA works within a trauma-informed, harm reduction, health equity, and Housing First framework and supports individuals experiencing mental health challenges, substance use concerns, homelessness, housing instability, and other barriers to care. *Responsibilities* _Medical Administration & EMR Management_ * Manage referrals, intake documentation, appointment bookings, and client registration. * Create, maintain, and update electronic client records within PS Suite and other applicable systems. * Upload, scan, and file referrals, laboratory reports, consultation notes, consent forms, and other clinical documents. * Monitor EMR tasks, inboxes, and follow-up requirements for clinical staff. * Ensure all documentation is accurate, timely, and compliant with organizational and legislative requirements. * Maintain strict confidentiality and privacy standards in accordance with PHIPA. _Client Coordination & Scheduling_ * Coordinate appointments, follow-ups, and outreach clinic schedules. * Confirm client appointments and provide reminders where appropriate. * Assist clients in accessing services and navigating referrals to internal and external providers. * Facilitate communication between clients, healthcare providers, hospitals, laboratories, pharmacies, specialists, and community agencies. * Support continuity of care through effective coordination and follow-up. _Mobile Health Team Operations_ * Provide administrative support to the Supervisor and interdisciplinary team. * Assist with planning and coordination of mobile clinics and community outreach activities. * Prepare materials, forms, equipment, and supplies required for clinic operations. * Help maintain inventory of clinical, outreach, and office supplies. * Support readiness and organization of the mobile clinic vehicle and equipment. * Maintain shared inboxes, calendars, files, and clinic tracking systems. _Program Support & Quality Improvement_ * Assist with service tracking, reporting, and data collection activities. * Support quality improvement initiatives and program evaluation activities. * Participate in maintaining procedural manuals, workflows, and reference materials. * Assist with audit preparation and data quality activities. * Support preparation of meeting agendas, minutes, and action-item tracking. _Collaboration & Community Par