Logistics coordinator

CS-1 Transportation is a leading *3PL Freight Broker (Non-Asset-based\*).* We are the solution provider to customers needing to move freight domestically within Canada, USA and cross border. We have been named in The Growth 500 - 4 years in a row. We are looking to add to our dispatch team. _\*__*Non-asset-based *__meaning no warehouse, no trucks or drivers_ *\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\** *Position: *Logistics Coordinator (Senior) *Job Type: *Full-time, Permanent *Salary:* $60,000 - $70,000 (based on experience) *Hours:* 8 hour shift (Monday to Friday) plus Statutory Holidays *Location: *Head Office - 5026 South Service Road, Burlington, ON *Office or Hybrid:* Office based position - *NO HYBRID AVAILABLE* *Geographic Radius: *Candidates must reside within 50km of our Burlington office *\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\** *Main Purpose of Job:* We are looking for an exceptional *Logistics Coordinator (Senior)* that knows the industry! We are offering an exciting opportunity to learn all aspects of 3PL brokerage. In this position the Logistics Coordinator will need to enter orders into our *TMS system - TransPlus Fleet Manager*. You will be required to find carriers (spot quotes) for customer orders to move freight in the most efficient way possible. The Logistics Coordinator will negotiate rates with customers and carriers all while meeting the high standards CS-1 Transportation provides. *Reports to:* Operations Manager *Duties and Responsibilities*: * Field and direct *all incoming* phone calls, emails and faxes as required * *Respond *to all e-mails in a timely fashion including customer e-mails for pickups, rates and availability and updates * Responsible for *adhering to checklist *to accurately enter orders, provide updates and tracking (includes addresses, contacts, emails, and PO/SO/Reference #s) * *Carrier search* and *rate negotiation* (accessing TMS History as leverage but should have experience sourcing carriers) * Dispatching *contracts to carriers*, with all/any special instructions (once rate has been agreed upon) * Confirming *customs broker information* and entering into TMS * Saving all documents (BOLS/Customs docs/Packing lists) to the server * Experience *spot quoting*. Saving all emails with spot quotes to the server * Ensuring *Carriers* have *insurance*, and an acceptable safety rating before securing * *Resolving any issues* regarding any order with the carrier brought to dispatch by Customer Service. This may include any *accessorial*, *carrier delays* or *service problems* that are _more than just minor_ and CS cannot resolve quickly. * *Finalizing any accessorial charges *brought to your attention by customer service with the carrier and the customer Additionally, you will be *crossed-trained* how to work in customer service, especially on weekends: * To handle *all aspects* of the company?s operations from phone calls to dealing with carriers * To *track and trace* current loads * *Inform the customer* the whereabouts of their freight via email, or phone * *Collect POD from carriers* within a reasonable amount of time * Add *carrier packets* and *update profiles* * *Update shippers *and *consignee profiles* * To assist in *saving documentation*, customs docs and facilitating the docs to carriers *Required Qualifications:* * *Experience with TMS* (Transportation Management Software) * North American *carrier knowledge * * *Min. 2 years* experience with *flatbeds* (oversized) * Various *knowledge and experience* with assorted *trucks* and *trailers * * *TMS Software experience * * *Min. 2 years* experience for *negotiating of rates with carriers *(_RFQ_ and _Spot Quotes_) * Previous experience (1-2 years) as a *Dispatcher* or *Logistics Coordinator* for *3PL-Non-Asset-Based * * Ability to *resolve customer complaints* and issues while maintaining a professional and calm