Service Advisor- Royal Ford

Develop Strong Relationships with Customer and Continue to develop the Relationship -Greet customers on the phone or in the dealership, promptly and in a courteous manner -Address customer questions/needs promptly and professionally -Schedule appts. based on service calls -Assist customers in scheduling appointments for routine maintenance and needed repair Service Experience -Identify service/part needs of customer vehicle to be serviced upon historical service data -Provide repair and maintenance recommendations -Advise customers of estimated service and repair costs and review details of service/ repair invoice with customer -Explain the nature of the repairs -Determine the progress of the repair/service orders and inform customer accordingly -Handle all phone inquiries regarding work in progress, appointments, part orders, and return...