Parts Counter & Service Advisor Hybrid

Assist retail, wholesale, and internal dealership customers with parts inquiries. Identify and source the correct parts using Ford parts catalogues and dealership systems. Prepare parts quotations and process parts sales. Order, receive, organize, and distribute parts. Support technicians by ensuring required parts are available for scheduled repairs. Maintain accurate inventory records and assist with inventory counts. Process special orders, returns, and warranty parts as required. Maintain an organized and professional parts department. Greet customers and assist with service appointments, vehicle maintenance, and repair inquiries. Open and manage repair orders, ensuring customer concerns are accurately documented. Communicate with technicians regarding repairs, diagnostics, and required parts. Prepare estimates and explain recommended...