Guest service agent

* Welcome and acknowledge all guests * Address guests? service needs; assist individuals with disabilities * Ensure that check-in/check-out standards are met; accommodate special requests whenever possible * Know room locations, types of rooms available, and room rates. * Inform housekeeping department of changes to a guest?s stay * Book and record accurately all hotel reservations or inquiries * Check figures, postings, and documents for accuracy * Control and secure cash and cash equivalents for property according to cash handling policy and procedures * Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. * Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness...