Diversity manager

Job Summary: The Licensed Condominium Manager is responsible for the day-to-day management and administration of assigned condominium corporations within Condominium Management Group?s (CMG) managed portfolio. This position is open to candidates holding a valid CMRAO Limited Licence or General Licence in good standing. The Condominium Manager is responsible for supporting the administrative, operational, financial, maintenance, governance, and client-service requirements of assigned condominium communities. The level of independence, authority, supervision, and portfolio responsibility will be appropriate to the individual?s licence class, experience, and demonstrated competencies. The Condominium Manager serves as a primary day-to-day point of contact for Boards of Directors, condominium owners and residents, contractors, service providers, professional advisors, and internal CMG departments. The position requires exceptional organization, communication, customer service, judgment, and problem-solving abilities, together with the capacity to manage multiple properties, competing priorities, deadlines, and occasionally challenging or time-sensitive situations. The successful candidate is a dependable and motivated self-starter who demonstrates initiative, sound judgment, professionalism, and accountability. Candidates holding a Limited Licence must recognize and operate within the conditions and limitations of their licence and seek supervisory direction or approval where required. General Licensees are expected to demonstrate the knowledge, experience, and judgment necessary to independently manage assigned responsibilities within their authority. All condominium management services must be performed in accordance with applicable Ontario condominium legislation, CMRAO requirements, CMG policies and procedures, applicable management agreements, and the conditions and authorities of the individual?s licence. Core Competencies: * Client & Board Focus * Client & Board Focus * Professional Written & Verbal Communication * Organizational & Time Management * Customer Service Excellence * Problem Solving & Critical Thinking * Conflict Resolution & De-escalation * Stress Management & Resilience * Adaptability & Initiative * Accountability & Dependability * Professional Ethics & Integrity * Teamwork & Collaboration * Financial & Business Acument * Attention to Detail * Judgment & Decision-Making * Continuous Learning & Professional Development Key Responsibilities: Condominium Operations & Portfolio Administration * Manage the day-to-day administration and operations of assigned condominium corporations, with supervision where required based on licence class. * Develop a thorough working knowledge of each assigned corporation, including its declaration, by-laws, rules, policies, management agreement, contracts, budget, operational requirements, and current priorities. * Monitor ongoing property matters, maintenance requirements, service requests, resident concerns, projects, contractual obligations, and administrative deadlines. * Conduct regular property inspections and identify maintenance, repair, cleanliness, safety, security, and operational concerns requiring attention. * Maintain organized and accurate property records, correspondence, reports, contracts, meeting materials, inspection records, and management documentation. * Maintain property-management systems and databases to ensure corporation, owner, resident, contractor, and operational information remains current and accurate. * Track outstanding action items and follow through on responsibilities within established timelines. * Identify and escalate significant operational, legal, financial, compliance, or other matters requiring additional authority or specialized expertise where appropriate. * Implement Board decisions and management directives within the authority permitted by the individual?s licence. Board & Governance Administration * Develop professiona