Customer service representative - call centre

*St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our York Simcoe Muskoka Region. * *Responsibilities:* - Handle inbound and outbound customer calls in a professional and courteous manner - Provide accurate and timely information to customers regarding products, services, and order status - Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management - Maintain customer records by updating account information and documenting interactions - Follow communication procedures, guidelines, and policies to ensure customer satisfaction - Analyze customer needs and recommen...