Customer service representative - call centre

*Join Our Growing Team at Reno Lighting!* Are you ready to launch your career with one of the fastest-growing lighting companies in Canada? Reno Lighting is seeking a motivated and detail-oriented *Customer Service Representative* to join our dynamic team. This opportunity offers hands-on experience and career development in the industrial and commercial lighting industry. We?re known for pushing boundaries with innovative lighting technology that?s helping to standardize and advance the industry. We are expanding into Western Canada and If you're enthusiastic, organized, and ready to grow, we want to hear from you! *Position: Customer Service Representative* *Key Responsibilities:* * Process sales orders accurately via phone, email, or fax. * Communicate with internal and external departments to ensure orders are fulfilled accurately and on time. * Provide prompt and professional responses to customer inquiries. * Update customers on order status, including backorders, partial shipments, and delivery timelines. * Collaborate with Outside Account Managers and the Warehouse Team to support seamless operations. * Process claims for customers in accordance to our terms and conditions * Foster and maintain relationships with our clients *Customer Transactions & Support:* * Manage and track customer orders using internal systems and client POs. * Look for opportunities to improve the customer experience and support upselling initiatives. * Work closely with the Sales Team to build and maintain strong customer relationships. * Identify and communicate customer needs and opportunities to internal teams. * Address customer concerns with timely, effective solutions and follow-up. * Use internal tools and knowledge to troubleshoot and resolve issues efficiently. * Stay informed on product availability, lead times, and inventory status. * Handle administrative tasks and special projects as assigned by the Customer Service Manager. *What You Bring:* * Post-secondary education (College Diploma in Business or related field preferred). * 1?3 years of experience in customer service or business administration. * Proficiency in Microsoft Excel, Word, and PowerPoint. * Experience with QuickBooks or similar sales/order processing software is a plus. * Prior exposure to LED, lighting, or electrical wholesale industries is an asset. * Excellent communication and interpersonal skills in English. * Strong attention to detail, organizational abilities, and time management. * Ability to work independently our in a group *Schedule:* * Full-time | Monday to Friday | 8:30 a.m. ? 5:00 p.m. *Why Join Us?* At Reno Lighting, we?re not just offering a job ? we?re offering a career path. As we continue to grow, so will your opportunities to learn, contribute, and advance within the company. Step into the fast-paced world of industrial lighting and help shape the future of the industry. Job Type: Full-time Pay: $55,000.00-$65,000.00 per year Benefits: * Extended health care Work Location: In person