Customer service representative - call centre

Lotto training will be provided. Cash handling and customer service skills are required to enjoy this position. Must be able to do simple math and count back change, as there is cash register. Calculator available if needed. Job Skills & Qualities We are looking for a reliable, motivated, and enthusiastic individual who takes pride in their work and is committed to providing excellent customer service. The ideal candidate demonstrates a strong work ethic, a positive attitude, and a willingness to learn and grow. Reliability & Work Ethic * Dependable, punctual, and committed to showing up ready to work. * Available and flexible to work days, evenings, and weekends. * Demonstrates a strong work ethic and takes accountability for their responsibilities. * Willing to go above and beyond to get the job done. * Energetic, enthusiastic, and passionate about their work. Customer Service & Communication * Provides amazing customer service and creates positive experiences for customers. * Communicates clearly, professionally, and respectfully. * Is an attentive listener and is comfortable asking questions or seeking clarification. * Confidently addresses concerns and works to resolve conflicts in a calm and respectful manner. * Respects coworkers, customers, and others in the workplace. Teamwork & Independence * Works well with others and contributes positively to a team environment. * Comfortable working independently and staying productive without constant supervision. * Proactive and willing to take initiative when they see something that needs to be done. * Demonstrates good judgment and is willing to speak up when concerns arise. Learning & Adaptability * Eager to learn new skills, procedures, and responsibilities. * Asks questions and seeks guidance when needed. * Readily adapts to changes, new situations, and different responsibilities. * Tech-savvy and comfortable learning and using new technology and systems. Attention to Detail & Organization * Pays close attention to details and takes pride in completing work accurately. * Values a clean, organized, and safe work environment. * Demonstrates strong basic math skills and familiarity with spreadsheets. * Maintains accuracy and organization even when working under pressure. Professionalism & Personal Qualities * Honest, trustworthy, and demonstrates strong personal integrity. * Confident while remaining respectful and approachable. * Remains optimistic and positive, even during challenging situations. * Handles pressure well and maintains a professional attitude. * Takes responsibility for their actions and follows through on commitments. * Brings creativity, enthusiasm, and a willingness to find solutions. * Maintains a positive attitude and contributes to a welcoming workplace. Overall Expectations The ideal employee is someone who shows up, works hard, communicates well, learns quickly, takes initiative, supports their team, treats others with respect, and consistently looks for ways to improve and go above and beyond. Job Types: Casual, Part-time Pay: $18.40 per hour Application question(s): * Are you comfortable working alone? Experience: * customer service: 1 year (preferred) Work Location: In person