Customer service representative - call centre

The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for providing customer service, explaining services and processing transactions. CSR follows all procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides positive brand experience to all customers. *Core Competencies* · Customer Focus · Communication · Energy & Stress Management · Teamwork · Quality Orientation · Problem Solving · Accountability and Dependability · Operating Equipment · Ethics and Integrity · Results Oriented · Negotiation *Job Duties* · Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best practices and measured by CSI results · Effectively manage front office operations to ensure efficie...