Customer service agent

Education: Secondary (high) school graduation certificate. or equivalent experience. Tasks: Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Arrange for refunds and credits. Explain the type and cost of services offered. Issue receipts and other forms. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Order office supplies and maintain inventory. Perform general office duties. Receive payments. Explain procedures, risks and benefits to clients. Answer clients' inquiries and provide information. Process claims transactions. Computer and technology knowledge: MS Outlook. Social Media. Simply Accounting. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Personal suitability: Client focus. Excellent oral communication. Reliability. Team player. Honesty. Screening questions: Do you have experience working in this field?. Experience: No experience (will train). Health benefits: Dental plan. Disability benefits. Health care plan. Financial benefits: Bonus. Group insurance benefits. Other benefits: Free parking available. Learning/training paid by employer. Paid time off (volunteering or personal days). Team building opportunities.