Assistant spa manager

Hand & Stone Massage and Facial Spa Richmond Hill is currently seeking a full-time Assistant Spa Manager who is willing to lead and work in our TEAM to make our brand a successful one. Principle Duties: - Assist the management team in managing all aspects of the Spa. - Motivate the Spa team to exceed revenue targets through promotions, upselling and/or other means. - Assist the spa team in dealing with difficult and demanding guest situations when necessary to ensure guest satisfaction while maintaining the integrity of the Spa. - Check and analyze customer survey results. Review performances with spa team. - Front desk customer service including bookings, confirming and ringing out appointments. - Notify management team to ensure Spa is stocked with all supplies needed to run on a daily basis. - Assist and oversee the opening and closing the spa when necessary. Requirements: - Management Experience - Strong communication skills - Ability to interact with every guest/members in a cordial, efficient, and professional manner while maintaining a commitment to guest satisfaction. - Maintain a cooperative attitude in working with management team and fellow employees to help achieve our common goals of maximizing guest satisfaction and profit margins. - Sense of urgency, detail-oriented, organized - Ability to work in a fast paced environment - Comfortable using the computer and learning software - Experience in selling memberships is a plus. - Must be able to maintain a polished and professional image, adhering to dress code at all times. Compensation / Benefits: - Hourly + Bonus Opportunity - Insurance benefits Please submit your resume via email. HAND & STONE Massage and Facial Spa 10909 Yonge Street, Richmond Hill, ON, L4C 3E3 (Yonge & Elgin Mills) http://www.handandstone.ca/locations/richmond-hill Hand & Stone Massage and Facial Spa provides affordably priced, conveniently located and accessible, registered massage, first class facial and waxing services. Our membership concept (LifeStyle Program) ensures our Therapists a continuous and steady patronage throughout the year. Visit our website for more information on our services and LifeStyle Program at http://www.handandstone.ca Pay: $19.00-$23.00 per hour Work Location: In person