Veterinary assistant

Veterinary Assistant/Client Service Representative | $20–$24/hour Location: Dartmouth, Nova Scotia Schedule: Full-Time | Three 12-hour shifts per week | Saturday, Sunday, Monday 10a - 10p Compensation: $20.00–$24.00/hour based on experience, skills, and assessment Maritime Veterinary Emergency + Specialty Centre (MVESC) is hiring a full-time Veterinary Assistant/Client Service Representative to join our Emergency & Specialty animal hospital in Dartmouth, Nova Scotia. This role is ideal for a compassionate, organized professional who enjoys helping pets, supporting families, and working closely with veterinary teams in a fast-paced hospital environment. As a Veterinary Assistant/Client Service Representative at MVESC, you’ll play an important role in creating an exceptional client experience while supporting a growing specialty and emergency veterinary team. Compensation $20.00–$24.00 per hour, based on experience, skills, and assessment Full-Time Benefits Relocation Reimbursement! Opportunities for career advancement and continuing education Supportive work culture fostering collaboration and growth CE Allowance + Uniform Allowance Paid Time Off & Sick Time Shift & Holiday Premiums Medical/Dental/Vision RRSP with employer match Disability & Life Insurance Schedule Three 12-hour shifts per week, Saturday, Sunday, Monday 10a - 10p Candidates must be willing and able to work all shifts as needed based on future schedule or rotation changes, including overnight shifts. Responsibilities Welcome clients and patients with professionalism, empathy, and compassion Deliver an exceptional client experience from arrival through discharge Answer and manage a multi-line phone system while prioritizing urgent situations Provide clients with timely updates regarding patient status and expected wait times Prepare treatment estimates and accurately process payments Assist with patient admissions, discharges, and medical record documentation Maintain accurate client records using the hospital's electronic medical record system Support veterinarians and veterinary teams through effective communication and coordination Maintain a clean, organized, and welcoming hospital environment Perform additional administrative and client service responsibilities as needed Qualifications Previous experience in a veterinary hospital strongly preferred Emergency veterinary experience is an asset Passion for delivering exceptional customer service in a client-facing role Strong communication, organizational, and multitasking skills Calm, compassionate, and professional demeanor during high-pressure situations Comfortable working in a fast-paced emergency and specialty environment Experience using electronic medical record systems is preferred Fluent English speaking and reading skills required About MVESC Located in Dartmouth, Nova Scotia, MVESC's 24,000-square-foot hospital is setting a new standard for emergency and specialty veterinary medicine throughout Atlantic Canada. Our mission is to deliver the highest standard of compassionate, comprehensive, and advanced veterinary emergency and specialty care to our animal companions. A new standard of care in Atlantic Canada featuring: 24/7 Emergency & Critical Care, Surgery, Internal Medicine, Exotics, Acupuncture, Rehabilitation, Chiropractic, and Cardiology Four Surgical Suites, ICU, Endoscopy, and Ultrasound On-site Rehabilitation Suite with Underwater Treadmill GE Revolution EVO 128-Slice CT Scanner Siemens Espree 1.5 Tesla MRI Why Join MVESC? Work in a state-of-the-art specialty and emergency hospital Join a collaborative team that values your ideas and expertise Help shape the future of a growing Surgery service Expand your skills in anesthesia, specialty medicine, and advanced patient care Build a rewarding career while enjoying Nova Scotia's exceptional quality of life Surrounding Areas MVESC