User support technician

Education: Bachelor's degree. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Personal suitability: Client focus. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years. Support for newcomers and refugees: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.). Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Support for youths: Offers on-the-job training tailored to youth. Offers mentorship, coaching and/or networking opportunities for youth. Support for Indigenous people: Offers mentorship, coaching and/or networking opportunities for Indigenous workers . Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .