Office administrator

*About us* Northern Elm Assessment and Treatment is a small and growing mental health clinic. We are a supportive environment with the mission of providing safe, inclusive and strength-based services to folks across Ontario. Our work environment includes: * Relaxed and welcoming atmosphere * Growth opportunities * Safe, supportive and inclusive work environment * Health benefits (medical/dental) provided after the successful completion of a 90 day probationary period *Role overview* We are seeking an Office Administrator who is creative, innovative, and eager to support a mental health clinic in reaching their goal of supporting folks in need of assessment and/or therapy services. As an Office Administrator, your role is pivotal in adding to a welcoming and warm environment and supporting the clinic as a whole. *A day in the life* * Report directly to the Office Manager * Support the Office Manager in general administrative tasks * Answer incoming calls and emails with sensitivity, confidentiality, promptness, and mindfulness * Perform new client intake inquiry phone calls and emails by focusing on building a rapport through active listening and empathy * Greet clients * Social Media Marketing experience is a bonus!! * Work with the team to create a friendly, welcoming, and inclusive environment * Collect initial client demographics * Support in booking initial clinical consultations * Assist clients in bookings of various assessment and therapeutic appointments * Adhere to PHIPA guidelines and maintain client confidentiality * Adhere to the clinic policies and procedures * Support in other duties as assigned *Clinic Hours - part time hours and must be available to work anytime during those hours* Monday & Tuesday 9:00am-7:00pm Wednesday & Thursday 9:00am-6:00pm Friday 9:00am-4:00pm *What you bring to the team* * Excellent customer service skills, including answering telephone calls, greeting clients and responding to inquires * Excellent organizational, time management and prioritization skills * MS Office skills required, including Word, Excel, Outlook and PowerPoint * Strong interpersonal and communication (verbal and written) skills * The ability to work in a team environment and contribute to the overall success of the clinic * A forward thinking and collaborative mindset * Knowledge of the Jane App is an asset * Evening support with flexibility for day shifts as needed * A passion for supporting folks in their mental health journey Northern Elm Assessment and Treatment is an equal opportunity employer. We embrace diversity and are committed to creating a barrier-free and inclusive work environment. We firmly believe that we all have a unique set of skills, experiences, backgrounds and perspectives that shape us and allow us the space to positively connect and benefit from one another. *Please ensure you answer all screening questions through Indeed in order to be considered for this position.* Pay: From $22.00 per hour Benefits: * On-site parking Application question(s): * What is your comfort level interacting with folks who are seeking mental health supports? (Skipping this question will result in application disqualification) * In which Ontario municipality are you currently residing? (Skipping this question will result in application disqualification) * Please describe your experience interacting with folks who are seeking mental health supports. (Skipping this question will result in application disqualification) * Do you have experience with using the Jane App software (as an employee or end-user)? If so, please elaborate. Education: * Secondary School (preferred) Experience: * Administrative Assistant role: 5 years (required) * Administrative role in mental health/healthcare in Ontario: 3 years (required) Location: * Newmarket, ON (preferred) Work Location: In person