Medical receptionist

Join Our Team! At Physiocare Physiotherapy & Rehab Centre, we are passionate about helping people move better, feel better, and live healthier lives. We pride ourselves on creating a welcoming environment for both our patients and our team. We are looking for a friendly, organized, and motivated Medical Receptionist who enjoys helping others and thrives in a fast-paced healthcare setting. We're not just looking for someone to answer phones?we're looking for someone who takes pride in providing exceptional customer service, enjoys multitasking, and wants to be an important part of a supportive and collaborative team. What We Offer * Modern, professional clinic environment * Supportive and welcoming team culture * Opportunities for growth and development * Comprehensive training and ongoing support * The opportunity to make a positive impact on patients every day About the Role As the first point of contact for our patients, you will play a key role in creating a positive patient experience from the moment they walk through our doors or contact our clinic. The ideal candidate is organized, dependable, personable, and able to manage multiple priorities while maintaining excellent customer service. Responsibilities * Welcome patients and provide exceptional customer service * Check patients in and out for appointments * Schedule and manage appointments * Answer incoming phone calls and respond to patient emails * Process payments and maintain accurate financial records * Bill extended health insurance companies and other third-party payers * Scan, upload, and maintain electronic patient records * Perform general administrative and clerical duties * Support the clinical team to ensure smooth daily operations What We're Looking For * Outstanding customer service and communication skills * Positive attitude with a professional and friendly demeanor * Strong organizational and multitasking abilities * Ability to work independently while contributing to a team environment * Excellent attention to detail * Strong written and verbal English communication skills * Comfortable communicating with patients and insurance companies by phone * Proficiency with computers and standard office equipment (printers, scanners, etc.) Preferred Qualifications * Previous experience in a medical, physiotherapy, chiropractic, or allied healthcare clinic * Experience with the Juvonno EMR system is considered an asset (training will be provided) * French language skills are an asset but not required Location This position is primarily based in our *Stittsville* clinic. Flexibility to occasionally work at our other Ottawa-area locations is considered an asset. How to Apply Please submit your resume along with a *60?90 second introduction video* telling us: * Who you are * Why you believe you'd be a great fit for Physiocare * Why you'd like to join our team The introduction videos have become one of our favorite parts of the hiring process because they help us get to know applicants beyond their resumes and allow your personality to shine. Please send your application to: *accounts@physiocarephysiotherapy.com* If you're passionate about helping people, enjoy working in a busy healthcare environment, and want to be part of a team that genuinely cares about its patients and one another, we'd love to hear from you. We look forward to meeting you! Job Type: Full-time Pay: $19.00-$21.00 per hour Benefits: * Company events * Extended health care * On-site parking Work Location: In person