Lunch supervisor

*ABOUT THE ROLE* As a *Supervisor*, you are responsible for supporting the day-to-day operation of the HEYTEA store and ensuring the team consistently delivers high standards of beverage quality, customer service, cleanliness, and operational efficiency. You will lead the team during assigned shifts, provide direction to Lead Tearistas and Tearistas, and ensure employees follow HEYTEA recipes, procedures, food safety requirements, and service standards. The Supervisor serves as a key point of contact for both employees and customers during the shift. You will address operational issues, support the team during busy periods, handle customer concerns and escalations, and communicate significant issues to the Store Manager. You will also play an important role in training and certifying employees, monitoring performance, maintaining store st...