Licence clerk

Business Licence Advisor Competition Number: 26/188Posting Scope: Internal / ExternalPosted Date: October 6, 2026Closing Date: October 20, 2026, 4:30 PM PST Department: Business & Community RelationsWork schedule: Monday to Friday ( 35 hour work week) - Continuous (Full-Time) Salary: $51.22 per hour, Pay Grade 14 (under review) Job Code: 4484Employee Group: This is a CUPE Local 50 positionNumber of Vacancies: 1 FLEX The successful candidate for this vacancy would participate in a modified work week, earning a flex day off each bi-weekly period by working additional time each day. Modified work weeks established in accordance with the CUPE Local 50 Collective Agreement and are subject to change. POSITION FUNCTIONThe Business Licence Advisor is responsible for administering complex business licence applications. The role serves as the primary point of coordination for non-routine licensing applications, facilitating communication between applicants and relevant City Departments and providing specialized business licensing expertise by coordinating interdepartmental reviews and ensuring applications meet applicable legislative, regulatory, bylaw, and policy requirements. KEY DUTIES Administers complex, non-routine business license applications, including new businesses, changes of use, relocations, and applications requiring multi-departmental review. Reviews business license applications for completeness and compliance with applicable bylaws, policies, and zoning requirements and advises applicants regarding deficiencies, outstanding requirements, approvals, or revisions required to proceed. Coordinates, tracks, and drives the circulation and review of business license applications by internal departments, including Planning, Bylaw Services, Fire, and Engineering to support established service standards and timelines. Prepares, issues, amends, renews, and administers business licenses and coordinates administrative processes related to license appeals in accordance with municipal bylaws, policies, and established procedures. Maintains accurate and complete business licensing files, records, correspondence, and documentation using applicable software systems and records management practices. Identifies issues, conflicting information, or atypical applications, assesses available options and recommends potential solutions before escalating matters involving exceptions, complex interpretations, or deviations from established requirements to the supervisor as required. Assists with reporting, statistical tracking, records analysis, operational improvements, and service delivery initiatives related to business licensing processes, volumes, and timelines. Assigns tasks and provides guidance and support to administrative and licensing staff on licensing procedures and application workflows. Identifies and implements approved improvements to business licensing processes and service delivery, including application forms, information resources, workflow enhancements, digitization initiatives, and system improvements. Maintains and updates business licensing materials, including applicant guides, website content, templates, forms, and other communication tools.Performs related duties where qualified. INDEPENDENCE Work is assigned by the supervisor and is performed in accordance with established bylaws, policies, procedures, and departmental practices. Matters involving exceptions to established requirements, complex interpretations, deviations from standard procedures, or unresolved issues are reviewed and assessed, with recommendations brought forward to the supervisor as required. WORKING CONDITIONSPhysical Effort: Sit with arms unsupporte