It service management practice lead (hybrid, on or bc)

Job Title: IT Service Management Practice Lead Reports to: Senior Manager, IT Service Management Vacancy status: This posting is for an existing position. Purpose of the Role The IT Service Management Practice Lead assists with the strategic direction, governance, configuration oversight, transition of IT services, measuring, reporting, and operational support for the ITSM organization at LifeLabs. This role will focus on managing and maintaining the configuration of an organization's IT infrastructure, systems, applications, and software pertaining to the designated ITSM tool. Ensuring that all components of the IT environment are properly documented, controlled, and measured to support efficient and reliable operations through the multiple ITIL practices. The ITSM Practice Lead, plays a critical role in maintaining the stability, consis...