IT (information technology) business analyst

Competition number: 26-072 Salary: $83,074.00 - $91,646.00/Year Job Type: Permanent Full Time Closing Date: November 1, 2026 Position Overview:Please note: This posting will remain open until filled.Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration frameworks, ensuring the reliability, scalability, and security of critical business systems. This role champions a portfolio of SaaS (i.e., cloud-based) and on-premise applications, modern ERP solutions, integrations, data management, and reporting platforms. This role reinforces the organization's transition to modern platforms by assisting in establishing support processes, knowledge, and controls.? Create solution architecture and designs, technical plans, and execute application and IT service changes and enhancements to address business needs and deliver required capabilities? Architect, build and maintain SaaS and on-premise applications and modern platforms (e.g., ERP), including configuration, troubleshooting, vendor escalation, and application lifecycle activities (e.g., upgrades, releases, deprecations) ? Architect, build and maintain a hybrid integration platform, utilizing web services or RESTful-based integrations and APIs? Architect, build, and maintain data infrastructure and data management frameworks, to enable the City's business intelligence reports and dashboards? Monitor assigned application, integration, data and business intelligence service health and usage; resolve incidents, track service levels, and drive improvements to stability, performance, and user experience ? Administer identity, access, and licensing for applications (e.g., roles and permissions, provisioning) in alignment with governance and audit requirements ? Administer and monitor security configurations and controls to ensure compliance with applicable policies and standard operating procedures ? Produce production-ready solutions with appropriate test planning and coverage; identify and mitigate delivery and operational risks throughout the solution lifecycle ? Maintain solution integrity through clear documentation, knowledge sharing, and operational readiness practices ? Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team's technical domain ? Collaborate effectively with IT team members, customers, vendors, and other stakeholders ? Adapt quickly to new platforms and translate vendor/product concepts into internal support practices ? Contribute to roadmaps for solutions within this role's technical domain ? Participate in an after-hours support rotation; additional after-hours work may be required for planned maintenance and releases? Essential Qualifications:PRE-REQUISITESMust be Security Cleared. Must take Oath of Confidentiality. Must have Class 5 driver's license.Essential Qualifications? Demonstrable ability to support and administer production business applications (triage, troubleshooting, root-cause analysis, and resolution) within an ITSM/ticketing environment, including effective vendor coordination/escalation? Proficient with Windows 11+ and Microsoft productivity tools: Microsoft 365 and Teams? 5+ year working knowledge of SaaS application administration concepts (configuration, releases/changes, access management, user support)? Proficient knowledge in identity, access management and modern security concepts (RBAC, SSO/MFA concepts, provisioning/deprovisioning)? 5+ year demonstrable experience working with modern ERP environments and related business process domains (e.g. Dynamics 365, Oracle Fusion, Workday, SAP)5+ year demonstrable experience with data and analytics tools, including: ? BI/Reporting platforms: Power BI, Tableau, Looker, SSRS, Cognos, Crystal Reports? Spreadsheet analytics: Advanced Excel (pivot tables, VLOOKUP, Power Query, macros)? Database querying