Inside sales representative

RefundPros is a Canadian tech company established in 2016. We help ecommerce businesses recover money they're owed by Amazon, Walmart and major shipping carriers. We're looking for a driven *Sales Representative* to join our growing team. This is a B2B sales role working primarily with *warm leads and existing customers, no cold calling.* You'll speak directly with business owners and decision makers, learn about their businesses, identify opportunities where our services can help, and guide prospects through the process from first conversation to becoming a customer. If you're looking for a sales role where you can build real industry knowledge, develop your skills, work with an experienced team and be rewarded for your results, we'd love to hear from you. *What you'll do* * Respond to and follow up with warm leads and existing customer opportunities * Connect with business owners and decision makers by phone, email and video * Understand each prospect's business and identify where our services can provide value * Clearly explain our services, answer questions and set realistic expectations * Negotiate commission rates and close new clients * Manage opportunities from initial contact through registration and onboarding * Maintain an organized pipeline and consistent follow-up * Work with our Customer Success and Claims teams to ensure a smooth customer experience * Build strong, long-term relationships with prospects and customers * Learn about the ecommerce, Amazon, Walmart and shipping carrier industries * Contribute ideas and test different approaches to sales to improve results *What we're looking for* Previous B2B sales experience is an asset, particularly experience in technology, ecommerce, SaaS or other business-to-business services. However, we're also interested in candidates who may have less direct experience but can demonstrate strong communication skills, initiative and the ability and desire to learn. This role is likely a good fit if you are: * Confident speaking with business owners and decision makers * Keen to learn about our services and relate them accurately and effectively to prospects * A strong listener who takes a consultative approach rather than delivering a sales pitch * Clear and professional in both written and verbal communication * Motivated by achieving goals and improving your results * Organized and able to manage multiple opportunities and follow-ups * Comfortable learning new software, systems and processes * Curious and willing to learn about a new industry * Persistent and comfortable following up with prospects * Receptive to feedback and comfortable working with an experienced team We're looking for someone with *drive and initiative* who also understand that great salespeople never stop learning. You don't need to arrive knowing everything about ecommerce or our services, we can teach you that. What matters is that you're engaged, curious and willing to learn. *What you'll get* * *Base rate of $23?$33 per hour*, depending on experience * *Uncapped commission* with unlimited earning potential based on your results * Year 1 on-target commissions of *$10,000?$20,000+* * Year 2 on-target commissions of *$20,000?$36,000+* * Warm leads and existing customer opportunities ? *no cold outreach* * Training and support from an experienced sales team * The opportunity to learn the ecommerce, marketplace and technology industries * A collaborative team environment where ideas and initiative are encouraged * Opportunities for growth and advancement within the company * Top-tier health benefits through Simply Benefits, including medical, dental, disability and life insurance * 13 days paid vacation, increasing to 18 days * 37.5 hours weekdays - early finish Fridays * A great office location in the heart of downtown Kelowna We are committed to achieving an inclusive and respectful workplace. We welcome applicants from all backgrounds and encourage everyone to apply. Job Types: Full-t