Information technology (IT) support technician

Education: College/CEGEP. Computer programming, specific applications. Computer science. System, networking and LAN/WAN management/manager. or equivalent experience. Work setting: Private consulting company. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 1 to 2 people. Certificates, licences, memberships, and courses : CompTIA Security+ Certification. Information technology infrastructure library (ITIL) Certification. Microsoft Certified Solutions Associate (MCSA). Network+ Certification. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). MAC. Linux. Device drivers. Networking software. Networking hardware. Networking security. Extranet. Intranet. Internet. Servers. Desktop applications. Enterprise Applications Integration (EAI). File management software. Security software. Word processing software. Mail server software. Project management software. HTML editing software. Web service design. Database software. MS Office. MS Windows. SharePoint. TCP/IP. Wireless networks. WordPress. MS Outlook. Area of specialization: Technical support. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own vehicle. Valid driver's licence. Drive manual transmission vehicle. Work conditions and physical capabilities: Work under pressure. Tight deadlines. Handling heavy loads. Manual dexterity. Attention to detail. Sitting. Combination of sitting, standing, walking. Bending, crouching, kneeling. Own tools/equipment: Computer. Printer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you available for shift or on-call work?. Are you available to start on the date listed in the job posting?. Are you currently a student?. Do you have experience working in this field?. Do you have the equipment you need to work from home (like internet and a workspace)?. Do you have the required certifications listed in the job posting?. Do you meet the language requirements listed in the job posting for the position (English or French)?. Employment terms options: Early morning. Other: Use of artificial intelligence. Employment terms options: Evening. Experience: 2 years to less than 3 years. Employment terms options: On call. Day. Overtime required. Workplace information: Hybrid. Financial benefits: Registered Retirement Savings Plan (RRSP). Other benefits: Deferred Profit Sharing Plan (DPSP).