Informatics security consultant

A proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them.New employees at Epic enter a dynamic workplace operating in a sophisticated, high-technology industry. To put it simply, we challenge our people every day to embrace change and innovation. We also recognize that talented, creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people.The bottom line: we're looking for innovative, flexible, team-oriented individuals with an appetite for the excitement and constant changes of the IT industry. Summary:The Consultant, ICT Systems Engineering at Epic is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations. As part of Epic's Managed Services team, the Consultant will be responsible for delivering managed services to our portfolio of customers ranging from small business to international enterprises. They are responsible for planning, developing, installation, configuration, auditing, and maintenance of client hardware, software and any related infrastructure. This includes the creation of all plans for ensuring functionality, data consistency, security and usability of systems aligned with the organization's priorities and enabling clients to do their work effectively. The Consultant is responsible for diagnosing and resolving performance issues to ensure optimal performance and reliability. They will also be accountable for planning updates and maintenance of hardware and software resources to mitigate limitations and combat obsolescence. In this role, employees combine their technical skills with their leadership abilities. Duties and Responsibilities:Resolve end-user IT problems, such as software and configuration issuesInvestigate, troubleshoot, and resolve support incidents involving our client's infrastructure. This includes server hardware, virtualization, routing and switching, NAS/SAN storage, backup infrastructure, security (includes Antivirus, intrusion prevention), and client application support. The work requires the role to be a mixture of on site and remote effortProvide one-on-one end-user support and problem resolution via telephone, e-mail, and other vehicles of communicationAccurately log tickets and resolutions into service desk software management system; maintain vigilant maintenance of this processAbility to work independently, prioritize existing tickets, and proactively determine which issues require additional attention or need to be escalated to the rest of the teamPrioritize service tickets according to severityDocument and audit all service events and create detailed documentation and reports as requiredImplement an infrastructure maintenance routine which includes checking logs, backups and infrastructure resources for problemsComplete IT infrastructure audits to establish a roadmap using current and future researched technology to be the client trusted IT advisorResearch and recommend improvements to the client's infrastructure that follow industry and vendor best practicesProvide specifications for new infrastructureDevelop, administer, and maintain policies and procedures for ensuring the security and integrity of all systemsTest and install issued patches in conjunction with software providers and vendors or other third partiesPerform hardware and software upgrades and lifecycle managementAdminister and maintain backup systems and processes and perform regular backup, replication and disaster recovery testsApply automation and scripting to streamline system administration and deployment tasksManage and maintain user access in various infrastr