hotel receptionist

Languages French Education No degree, certificate or diploma Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hotel, motel, resort Responsibilities Tasks Investigate complaints and claims Register arriving guests and assign rooms Resolve complaints and claims Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Professionalism in customer service Greet customers Experience and specialization Computer and technology knowledge Monitoring and tracking software Area of specialization Hotel and catering industry Additional information Security and safety Criminal record check Reference required Work conditions and physical capabilities Standing for extended periods Personal suitability Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Accurate Efficiency Positive attitude Benefits Financial benefits Night shift premium