Hotel front desk clerk

Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Take, cancel and change room reservations. Provide information on hotel facilities and services. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Maintain an inventory of vacancies, reservations and room assignments. Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Organized. Reliability. Employment terms options: Early morning. Night. Experience: Experience an asset. Employment terms options: Weekend. Overtime available. Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for newcomers and refugees: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.