Hotel front desk clerk

*Overview* Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and enthusiasm will create memorable first impressions for our guests! In this vital role, you will be the welcoming face of the hotel, providing exceptional customer service and ensuring smooth check-in and check-out processes. Your expertise in front desk operations will keep everything running seamlessly. If you thrive in a fast-paced environment and love delivering hospitality that makes guests feel valued, this is the perfect opportunity for you to shine! *Duties* * Greet guests warmly upon arrival, offering friendly and professional assistance with check-in and check-out procedures * Manage multi-line phone systems to handle reservations, inquiries, and guest requests efficiently * Provide outstanding guest services by addressing questions, resolving issues, and offering local recommendations * Maintain accurate records of guest information, reservations, and billing details with attention to detail * Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are promptly addressed * Uphold phone etiquette standards to communicate clearly and courteously with guests and team members * Assist with administrative tasks such as processing payments, updating guest profiles, and managing front desk supplies *Qualifications* * Proven experience in hotel front desk operations or customer service roles within the hospitality industry * Strong phone etiquette skills and experience managing multi-line phone systems * Excellent customer service skills with a positive attitude and professional demeanor * Familiarity with front desk software or property management systems preferred * Ability to handle high-pressure situations calmly while maintaining attention to detail * Previous hotel experience is advantageous but not mandatory; a passion for hospitality is essential Join us in creating welcoming environments where every guest feels appreciated! We?re committed to supporting your growth in hospitality through a vibrant work environment that values your contributions. Pay: From $20.00 per hour Expected hours: 35.0 ? 40.0 per week Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Employee assistance program * Extended health care * Flexible schedule * Life insurance * On-site parking * Vision care Experience: * hotel front desk: 1 year (required) Work Location: In person