Help desk technician

*MDS Coating* is seeking a motivated and detail-oriented individual to fill the role of *Help Desk Technician*. MDS Coating is the leading designer and manufacturer of erosion and corrosion-resistant coatings for gas turbine engine compressors. We are a trusted partner for aerospace engine manufacturers, contributing to greenhouse gas emission reductions and promoting a sustainable future. We pride ourselves on wowing our customers whenever we get a chance, being extremely precise and professional in everything we do, while maintaining humility and helpfulness in all our interactions with customers and each other. MDS Coating is currently looking for a Help Desk Technician to support our IT Team in our Slemon Park, PE facility. As part of MDS Coating, you will be a member of a growing team, contributing to the integrity, security, and performance of MDS?s network systems while providing support for infrastructure upgrades, device and workstation setup, troubleshooting, and day-to-day network maintenance. You?ll work closely with internal stakeholders and senior IT team members to ensure systems are configured effectively and securely. *What we offer*: A clean, friendly, and professional work environment * Continuous training and development for our employees * Opportunities for continual career advancement * A comprehensive health care program including medical, dental and life/disability insurance, vision care and a strong Employee Assistance Program * Competitive paid time off, flexible work environment and options, annual wellness program reimbursements and RRSP Matching * Amazing company events with an active social committee * Access to TELUS Virtual Health - a virtual care service that offers 24/7 support from health care professionals including prescriptions, referrals to specialists, mental health, diagnosis, lab work and imaging requests and general medical advice. *What we are looking for*: * Associate's Degree in Computer Information Systems, or equivalent, is an asset * CompTIA A+ or ITIL Foundation certification is an asset * Microsoft Certified Desktop Support Technician (MCDST) is an asset * 2-5 years experience in a Help Desk or IT Support role with Windows, Android, mobile operating systems, Active Directory and IT Service Management (ITSM) preferred * Experience working in a customer-facing and team environment preferred * Excellent organization, coordination and technical skills to receive, prioritize, resolve IT incidents and service requests, perform upgrades/patching for end-user devices, * Strong problem-solving and analytical skills to resolve complex performance issues, user access problems, and software functionality errors. * Effective written and verbal communication abilities * Customer-focused with attention to detail and willingness to learn * Experience in a clean, quality-controlled environment is an asset. * Must meet and maintain eligibility requirements for Controlled Goods We encourage applications from many backgrounds and experiences. _Please note this role requires registration in the Canadian Controlled Goods Program and only regional applicants will be considered._ Come join our talented team in an environment that wants you to succeed and to help you grow! For more information about our business please visit: https://www.mdscoating.com/ If you require any accommodation during a potential interview, please let us know. We are happy to help. Job Types: Full-time, Permanent Pay: $55,000.00-$65,000.00 per year Benefits: * Casual dress * Company events * Dental care * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * RRSP match * Vision care Work Location: In person