Help desk technician

Position: HelpDesk Tech NOTE: Must be willing to work onsite Location: Downtown Toronto Canada Schedule: Monday - Thursday 8:00 am - 4:00 pm Job Responsibilities: * Mac, and Phone troubleshooting knowledge. These candidates will cover the on-site desks and provide ?Tier 1? support, triage, etc. and escalate as necessary. * End-user hardware and software troubleshooting * Apple OS X, Windows OS, Chrome OS (Chromebooks), iOS, Android * Zoom, Google Suite, Google Meet, Google Slides, Keynote, Jamf * Monitor and accessory deployment/collection * Imaging/Provisioning Laptops/Workstations (not 100% required) * Face-to-face support experience. Working with end users to solve IT problems. * Onboarding and Offboarding employees * Laptop & mobile device deployments * Upgrading broken devices or any damaged devices * Workstation Sweeps - Resetting monitors on a weekly basis * Ensure workstation monitors are functioning along with peripherals * Maintain Storage room assets and counts * Interfacing with users to troubleshoot software issues * Printer management and preventative maintenance * E-waste * Wipe all devices before e-wasting Qualifications / Experience : * A+ Certification * Inventory Systems * Ticketing Systems * *Must have MacOS experience in a professional environment* * *Ticketing system experience is a must (Ex. Salesforce, Zendesk, Service Now, etc)* Job Type: Part-time Pay: $35.00-$39.00 per hour Experience: * Hardware/Software break fix: 3 years (preferred) * Mac OS: 3 years (required) * Help desk: 4 years (required) * Windows: 3 years (required) Work Location: In person