Guest services agent - hotel

Education: Secondary (high) school graduation certificate. Work setting: Hotel, motel, resort. Tasks: Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Process guests' departures, calculate charges and receive payments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service. Computer and technology knowledge: Word processing software. Spreadsheet. Work conditions and physical capabilities: Fast-paced environment. Personal suitability: Client focus. Governme...