Guest service agent

Holiday Inn Express Kingston West Candlewood Suites Kingston West *What?s the job?* The moment a guest steps into one of our Brand New hotels, they walk into a genuinely memorable experience. As a Guest Service Representative/Night Auditor, you?ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You?ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day Be the warm welcome that kicks off a memorable guest experience Acknowledge IHG ONE Rewards members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out ? t...