Guest service agent

Reports To: Front Office Manager Responsibilities & Essential Job Functions Responsibilities and essential job functions include, but are not limited to, the following: * Provide efficient, professional, and courteous service to all guests, both internal and external * Deliver front desk services including, but not limited to: guest check-in and check-out, handling telephone inquiries, and taking reservation calls * Adhere to and maintain the Hotel?s Health & Safety policies and procedures at all times * Complete daily front desk tasks, including reviewing arrival reports, printing discrepant room reports, and preparing for group and tour arrivals * Coordinate with Housekeeping Supervisors to prioritize and rush rooms for early arriving guests on a case-by-case basis * Communicate guest requests, issues, and operational needs with other h...