Guest service agent

*Job Overview* We are seeking a dedicated and friendly Guest Service Agent to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your responsibilities will include managing front desk operations, assisting guests with inquiries, and facilitating a smooth check-in and check-out process. A passion for hospitality and a commitment to guest satisfaction are essential for success in this position. *Duties* * Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures. * Respond promptly to guest inquiries via phone, email, or in-person, ensuring excellent customer service at all times. * Manage multi-line phone systems effectively to handle incoming calls and messages. * Provide information about hotel...