Funeral director, assistant

*Company:* Ajax Crematorium & Visitation Centre *Location:* Ajax, Ontario *Position Type:* Part-Time *Pay:* CA$20.00?CA$22.00 per hour, based on experience *Work Location:* In Person *About Us* Ajax Crematorium & Visitation Centre is a family-owned funeral home committed to providing compassionate, professional, and dignified care to the families and communities we serve. Since opening in 2019, our organization has continued to grow, and we are looking for dedicated individuals who are interested in building a meaningful career within the funeral service profession. We are currently seeking a *Part-Time Funeral Director Assistant* to support our funeral directors, families, and day-to-day operations. This position is ideal for someone with strong customer-service skills who is professional, compassionate, dependable, and interested in learning and growing within the funeral profession. *Position Summary* The Funeral Director Assistant plays an important role in supporting families and ensuring funeral services are carried out professionally and smoothly. This is a hands-on position that includes assisting with funeral and visitation services, interacting with grieving families, transferring and caring for deceased individuals, maintaining our facilities and vehicles, and supporting our Funeral Directors with daily operational requirements. Comprehensive training will be provided to the successful candidate. *Key Responsibilities* Funeral & Family Service Support * Assist Funeral Directors with visitations, funeral services, memorial services, cremation services, and celebrations of life * Greet and direct families, guests, clergy, and other visitors in a professional and compassionate manner * Assist with the setup and coordination of chapels, visitation rooms, receptions, and service areas * Help coordinate pallbearers, processions, parking, floral arrangements, and other service logistics * Provide direction and announcements to guests and large groups when required * Help ensure every service is conducted smoothly, professionally, and according to the family's wishes *Deceased Care & Transfers* * Assist with the dignified transfer and transportation of deceased individuals from hospitals, long-term care facilities, residences, and other locations * Assist Funeral Directors and other team members with the movement and placement of caskets and deceased individuals * With appropriate training and experience, assist with dressing and preparing deceased individuals for visitations and funeral services * Follow all internal procedures relating to identification, documentation, chain of custody, and the respectful care of the deceased *Facility & Vehicle Responsibilities* * Maintain clean, organized, and professional visitation rooms, chapels, public areas, and operational spaces * Assist with cleaning and preparing funeral vehicles, including hearses and transfer vehicles * Help maintain the exterior and parking areas when required * Ensure facilities are properly prepared before families and guests arrive *Reception & Administrative Support* * Answer incoming telephone calls and direct inquiries appropriately * Welcome families and visitors arriving at the funeral home * Assist Funeral Directors with service-related documentation and administrative tasks * Complete required internal documentation accurately and on time * Communicate effectively with Funeral Directors, management, families, and other team members *Qualifications & Skills* * High school diploma or equivalent required * Valid Ontario *G Driver's Licence* with a clean driving record * Strong customer-service background; previous experience in a customer-facing environment is strongly preferred * Fluent written and spoken English * Ability to communicate in *Punjabi, Hindi, Tamil, or another commonly spoken language within the communities we serve is considered an asset* * Compassionate, respectful, professional, and discreet * Strong interpersonal