Front desk hotel clerk

Education: Secondary (high) school graduation certificate. Work setting: Hospitality industry. Hotel, motel, resort. Rural area. Tasks: Register arriving guests and assign rooms. Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Provide customer service. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Personal suitability: Excellent oral communication. Flexibility. Organized. Experience: 7 months to less than 1 year.