Front desk agent

*Park Inn by Radisson Kelowna* is Kelowna's new and exciting hotel brand under the Choice Hotels umbrella. This beautiful property has opened in May of 2020. Located on Hwy 97 and Mills Rd. We seek a highly motivated and customer-focused Front Desk Agent to join our team. The position is permanent and full-time. The successful candidate must have a friendly and welcoming attitude. The Front Desk agent will be responsible for the hotel's morning operations from 7:00 a.m. to 03:00 p.m. and evening shifts from 3:00 p.m to 11 p.m. The candidate must possess excellent communication skills, both verbal and written, and basic accounting skills. This is an ideal position for someone who enjoys problem-solving and has a passion for guest services. If you have a passion for hospitality, excellent leadership skills, and a commitment to creating memorable guest experiences, we want to hear from you! *Responsibilities* * Ensure a welcoming and professional atmosphere for all guests * Replenish breakfast when needed * Handle guest complaints or issues promptly, aiming for a satisfactory resolution * Communicate with housekeeping staff * Match postings with reports * Anticipate guest arrivals * Implement and uphold hotel policies and procedures * Mop, clean, dust * Cash count and drop * Communicate with oncoming shift change The successful candidate will be trained on-site. *Qualifications* * Previous experience in a front desk or customer service role within the hospitality industry is preferred. * Strong phone etiquette skills and experience handling phone systems effectively. * Excellent communication skills, both verbal and written; bilingual or multilingual abilities are a plus. * Ability to work flexible hours, including weekends and holidays as needed. * Strong problem-solving skills with a focus on guest satisfaction. * Attention to detail and ability to multitask in a fast-paced environment. * Familiarity with hotel management software is an advantage but not required; training will be provided. Join our team as a Front Desk Agent where you can make a positive impact on our guests' experiences while growing your career in the hospitality industry! Please submit your resume to Jason. Job Types: Full-time, Permanent Pay: $19.00-$25.00 per hour Benefits: * On-site parking Experience: * Customer service: 1 year (preferred) Work Location: In person