Front desk agent

Objective: * To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: * Ensures the proper completion of all front desk duties and check list * Increases occupancy and the average rate while maintaining a high quality of services. * Resolves guest problems quickly, efficiently, and courteously with assistance from Front Desk Manager. * Registers, processes, and greets customer promptly, welcoming him/her to the hotel * Arranges for special services requested by the customer * Stays current with developments in the hotel by reviewing the communication log each shift; updates log book for next shift * Works with housekeeping, reservations, maintenance and room service to assist with all guest requirements. * Minimizes loss of revenue...