Customer support representative - wholesale

Description Location: Various Locations within the City of Toronto Start Date: ASAP End date: N/A Shift: Casual / On-Call; Shifts Vary (0-24 hours) - must be available on weekends **Changes may be made to this schedule are subject to operational requirements. Deadline: Wednesday, October 14th, 2026, at 5:00pm This is an internal position for all UFCW Impark employees. At Reimagined Parking, we believe great people drive great results. That?s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction. Key Responsibilities • Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders • Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards • Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy • Support customer retention by delivering consistent, high-quality service experiences • Assist customers with account setup, maintenance, and web-based platform navigation • Process customer transactions, including new account sign-ups, updates, and cancellations • Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes • Ensure all customer interactions and transactions are properly documented in CRM systems • Provide branch, lot, and account maintenance support • Manage high-volume workloads while maintaining accuracy, efficiency, and professionalism • Complete after-call work and required documentation promptly • Monitor and respond within established service level agreements (SLAs) • Maintain data integrity through accurate data entry and system updates • Communicate and enforce company policies, procedures, and parking regulations • Stay current with changes to workflows, policies, and product offerings • Utilize available resources such as internal knowledge bases, policies, and training materials • Assist team members with troubleshooting and issue resolution • Coordinate operational tasks such as work orders, meter outage reporting, and documentation uploads • Support supply order preparation and submission for parking locations • Maintain deliverable calendars to ensure deadlines are met across departments Skills, Knowledge and Expertise • Strong communication skills (verbal and written) with excellent phone etiquette • Demonstrated ability to manage multiple priorities in a structured, fast-paced environment • High attention to detail with strong data entry accuracy • Critical thinking and problem-solving skills with sound judgment • Ability to handle customer concerns professionally and effectively resolve conflicts • Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.) • Self-motivated, adaptable, and team-oriented with a strong work ethic REQUIREMENTS: • High School Diploma or GED equivalent • Minimum 1 year of customer service experience in a high-volume environment (e.g., call c