Customer support representative - wholesale

Customer Service Assistant ? Escalated Enquiries Customer Service ? Message Escalation Remote | Full-time | 65,520?68,640 per year When a routine answer is not enough Remote customer support often begins with an ordinary question. Occasionally, a customer has already tried the usual steps or needs an answer that the first support team cannot give. The Customer Message Escalation Assistant keeps that transition clear: read the existing conversation, identify what remains unresolved, and send the right context to the colleague responsible for the next decision. You are not expected to settle account disputes or invent a solution to an unfamiliar problem. The work is careful communication and recordkeeping. A useful escalation tells the receiving team what the customer requested, which information has already been shared, and what answer is...