Customer service representative - call centre

*Job Overview* We are seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team with the potential for advancement to Office Manager for the right person. This person is responsible for providing exceptional customer service by assisting customers efficiently, minimizing unnecessary call transfers, and ensuring prompt resolution of inquires. The CSR will manage incoming and outgoing communication, process account transactions, maintain accurate records, and support administrative tasks while upholding professionalism and efficiency. Additionally, the CSR is expected to follow all safety protocols and ensure compliance with the Company's prudent operations guidelines. *Responsibilities* * Answer phone calls promptly, professionally and in a friendly manner. * Direct calls efficiently to the appropriate tea...