Customer service representative - call centre

*Job Summary* As a Customer Service Representative, you?ll support customers by answering questions, understanding their needs, and providing clear, helpful service. You?ll use communication and analysis skills to resolve inquiries, maintain accurate records, and identify relevant products or services. *Duties* * Handle incoming customer calls, emails, and text messages professionally and promptly. * Respond to customer inquiries regarding appointments, installations, products, and services. * Confirm appointments and communicate schedule changes, delays, and updates to customers. * Handle customer concerns and complaints professionally, escalating issues when necessary. * Follow up with customers to ensure a positive experience and maintain strong customer relationships. * Schedule and coordinate sales appointments, installation jobs, an...