Customer service representative - call centre

Reporting to the Plant Manager and Customer Service Manager, and working closely with the Customer Service Team Lead, the Customer Service Representative is responsible for the following duties: Responsibilities• Receive orders from customers and sales representatives, enter orders into the system, process payments, and forward orders to the logistics team. • Review each order to verify products, quantities, pricing, shipping dates, and any special requirements, including export and technical documentation when applicable. • Coordinate with team leaders, production, and inventory planning teams to ensure products are delivered on time. • Respond to incoming calls and emails and provide existing and prospective customers with product information, specifications, order details, pricing information, and required documentation. • Ensure complete customer satisfaction by coordinating with internal teams to resolve issues related to returns, credits, delays, and customer claims. Qualifications• Minimum of 2 years of customer service experience. • Strong computer skills, including proficiency with the Microsoft Office Suite. • Experience with SAP and Salesforce is considered an asset. • Bilingual in English and French, both written and spoken (French is not required outside the province of Quebec). What We Offer:• Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office). • Comprehensive benefits package with company?paid premiums for the ?Core? package. • Career development and training opportunities • Life insurance, disability coverage, and wellness program • Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5% • Paid vacation and personal days • Employee discounts on Sika products • Tuition reimbursement for employees • Employee referral program