Customer service representative - call centre

As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews. A typical day would include: * Contacting customers to schedule/reschedule deliveries. * Communicating information to delivery crews. * Verifying status of deliveries with drivers and keeping customers updated * Responding to customer/vendor queries regarding the status of their orders * Working alongside dispatch to accommodate customer requests * De-escalating situations by providing workable alternatives that satisfy the customer * Taking accurate notes of conversations with customers/vendors and keeping our system updated on any and all changes to their order status. * General data entry: entering customer orders into our delivery system, filling out order completion spreadsheet Requirements * At least 18 years of age or older * Strong computer knowledge and skills * Ability to calmly provide conflict resolution and navigate frustrated customer situations * Ability to enter and schedule orders while taking inbound calls. * Ability to work full-time hours. * Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods. Job Types: Full-time, Permanent Pay: $21.00-$24.00 per hour Benefits: * Dental care * Life insurance * Paid time off * Vision care Education: * Secondary School (preferred) Experience: * customer service: 1 year (preferred) Work Location: In person