Customer service representative - call centre

*Job Summary* Green Drop is seeking dedicated and enthusiastic Customer Service Representatives to join our team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and ensuring a positive experience. *Duties* * Respond to customer inquiries via phone or email in a timely and professional manner. * Provide accurate information regarding products and services * Analyze customer needs to recommend appropriate services. * Handle customer complaints effectively and escalate issues when necessary. * Maintain detailed records of customer interactions and transactions through our CRM * Engage in upselling opportunities to enhance customer satisfaction * Collaborate with team members to improve overall se...