Customer service representative - call centre

*Job Summary* The Customer Service Representative (CSR) is responsible for serving customers in person and via the telephone. The CSR is accountable for dealing with customer service, selling of services and processing transactions. CSR follows all procedures and policies when providing customer service. The CSR understands his/her role as brand ambassador and provides positive brand experience to all customers. *Duties* * · Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best practices and measured by CSI results · Effectively manage front office operations to ensure efficient organization and support of the sales function · Collaboration with production manager to ensure vehicles are on track for timely and flawless delivery · Provide regular and standard reporting to production manager to ensure awa...