Customer service representative - call centre

This is your opportunity to join a growing logistics company as part of a Customer Service team. As a member of the team, you will be responsible for ensuring all efficient and proper service of our customers and clients. The successful candidate will be responsible for managing customer communications, coordinating shipments, monitoring service performance, and ensuring accurate and timely updates throughout the transportation process. This is a full-time, permanent, onsite position in Mississauga, Ontario. Key Responsibilities *Customer Service & Communication* * Serve as a primary point of contact for customers regarding shipments, service inquiries, and order updates. * Build and maintain strong customer relationships through professional and responsive communication. * Respond to customer inquiries, resolve service issues, and escala...