Customer service representative - call centre

*Job Summary* We are seeking an energetic and detail oriented Customer Service Representative (CSR) to join our team! In this role, you will be the primary point of contact for our customers. You will provide excellent customer service, manage customer inquiries, and ensure a smooth and efficient repair experience, while providing comprehensive administrative support for the shop team. *Responsibilities* * Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive experience. * Schedule customer appointments and coordinate with the production team for efficient workflow. * Collaborate with Production to ensure that quality control and insurers requirements are accurately documented * Actively manage and ensure compliance with Enterprise Rent a Car?s ARMS program * Schedule rental and internal...