Customer service representative - call centre

Job Summary: As a Customer Service Representative, you are the first point of contact with customers. In this role, you are responsible for providing prompt and effective service to our customers. Job Responsibilities: * Promptly respond to telephone and email inquiries from customers and resolve issues quickly or escalate issues as required; * Log communication with customers using our tracking system; * Demonstrate a strong understanding of our products; Job Requirements: * College or University degree or diploma; * At least 2 years of customer service experience; * Strong written and verbal communication skills; * Ability to problem solve; * Ability to multi-task and prioritize in a fast paced environment; * Ability to interact with people in a positive and professional manner; * Dependable and punctual; and * Detail-oriented team play...