Customer service representative - call centre

*Primary Responsibilities* * Deliver an exceptional customer service experience to clients over the phone, via email, and in person at our pickup counter * Process sales orders in the ERP system, prepare customer quotations, and recommend appropriate door hardware products (locksets, deadbolts, hinges, door closers, exit devices, etc.) based on customer needs * Ensure all customer inquiries and requests related to product specifications, pricing, availability, and technical details are addressed thoroughly and in a timely manner * Handle customer return requests and communicate clearly when a return claim is not approved * Collaborate with various departments, including Accounts Receivable, Purchasing, Quality Assurance, and Warehouse, to obtain necessary information for order processing and technical support *Ideal Candidate Profile* The ideal candidate will demonstrate a strong combination of adaptability, interpersonal skills, proactive ownership, and a solutions-driven mindset This candidate will specifically demonstrate: * *Passion and Enthusiasm*: A genuine passion for customer service and a strong desire to learn and grow within the evolving door hardware industry * *Advanced Communication Skills*: Ability to clearly communicate in both French and English, verbally and in writing, with strong active listening skills * *Proactive Mindset and ?Can-Do? Attitude*: Self-motivated, accountable, and eager to learn, with a proactive approach to problem-solving and delivering solutions * *Strong Work Ethic and Reliability*: Highly organized, detail-oriented, dependable, and committed to delivering high-quality work * *High Emotional Intelligence (EQ)*: Works effectively within a team, manages emotions well, demonstrates empathy, and contributes to a positive work environment while navigating interpersonal challenges with resilience *Required Skills and Qualifications* * Customer Service: 3 years of experience (required) * Sales Skills: 1 year of experience (required) * Software Proficiency: Experience with Microsoft Office (Outlook, Word, Excel) (required) Job Types: Full-time, Permanent Pay: From $20.00 per hour Expected hours: 37.5 per week Benefits: * Dental care * Disability insurance * Employee assistance program * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Ability to commute/relocate: * Etobicoke, ON M9W 4J1: reliably commute or plan to relocate before starting work (required) Education: * DCS / DEC (preferred) Experience: * B2B sales: 1 year (required) * Inside sales: 1 year (required) * Microsoft Office: 1 year (required) * Division 8 (Openings) commercial construction: 1 year (preferred) Language: * English (required) Work Location: In person