Customer service representative - call centre

*About Us* *- Why you?ll love working at Britnell* At Britnell Ventures, we run multiple e-commerce businesses under one roof, so no two days are ever the same?keeping things fast-paced, fresh, and genuinely exciting. Our success is driven by a truly amazing, tight-knit group where personal ownership is key, ideas get heard, and every win is celebrated together. We genuinely enjoy working alongside each other and tackling every challenge as a team. *The Role* Are you a natural "people person" who loves helping others? As a Customer Service Representative, you?ll be the compassionate front line of our business, solving real problems with patience, empathy and a positive attitude. If you thrive on making someone?s day easier while contributing to a productive, supportive team, this role is made for you! *Key Responsibilities* *Customer Care & Advocacy* * Serve as the friendly, empathetic point of contact for phone and email inquiries. * Provide tailored product recommendations for our essential healthcare and daily living lines to confidently guide customers toward the right products. * Support seniors and family caregivers with patience, clarity, and genuine care. *Order Management* * Enter and manage orders, account details, and shipping updates using our internal e-commerce and CRM systems. * Assist customers with order tracking, general account updates and resolution of delivery issues. *Team & Process Improvement* * Collaborate with team members to identify recurring customer issues or bottlenecks. * Share actionable feedback and ideas to refine internal tools, workflows, and customer touchpoints. *What You Bring to the Team* * *Empathy & Customer Focus:* A compassionate, positive attitude with a genuine commitment to supporting customers, seniors, and caregivers through clear, thoughtful communication. * *Product Ownership:* An eagerness to become familiar with our specialized product lines and guide customers through product details with professionalism and confidence. * *Communication & Call Handling:* Excellent phone manner, clear written and spoken English, and comfort handling both incoming and outbound calls with patience and composure. * *Tech-Savvy Mindset:* Comfortable navigating tools like (Google Workspace, Gmail, Excel) with an interest in exploring new technologies, including AI tools, to streamline workflows. * *Attention to Detail & Organization:* Exceptional accuracy when entering customer information and order notes, paired with strong time-management skills to prioritize tasks in a fast-paced environment. *Job Details* * *Job Type: *Full Time Permanent (Existing position) * *Schedule:* 40 hours per week (between 8:30am - 5:30pm EST Monday - Friday) * *Salary:* $40,000 per year with guaranteed pay increase after 1 year * *Location:* In-person at our Oakville, ON location * *Benefits*: Eligible for Health Spending Account (HSA) program ? accrual starts after your 3-month probation, with benefits paid out quarterly. *Ready to Apply?* We?d love to learn more about you! *Please submit your resume and a cover letter to complete your application. *To show us you have an eye for detail, please include the following in your cover letter: * A bit about yourself and why you are excited about this role * Fun Question: _If you could have any superpower, what would it be and why?_ *Please note: Applications without a cover letter or answer to the fun question will be considered incomplete and will not be reviewed. We look forward to reading your response! * Pay: $40,000.00 per year Work Location: In person